Shipping policy

Shipping Information

Effective Date: April 19, 2026

Shipping Policy

If the items you order are in stock (unless stated as a pre-order), they will be processed and shipped within 24-48 business hours (excluding weekends and holidays). You will be notified by email if an item is delayed or temporarily out of stock.

Shipping Methods & Estimates

  • Carriers: Orders are shipped via UPS Ground, USPS Mail, or FedEx.

  • Timeline: Delivery typically takes 5-8 business days unless an expedited option is selected at checkout.

  • Requirements: Credit card authorization and address verification must be received prior to processing. For security and fraud prevention, your shipping address must exactly match your credit card billing address, or the transaction will be automatically declined.

Cancellations

Orders can only be canceled within 10 minutes of purchase. Please contact us immediately, as adjustments cannot be made after this window. Final sale items cannot be canceled.

Tracking Your Order

Once shipped, you will receive an email with a tracking number. If you do not receive this confirmation within 3-5 business days, please contact us at support@jdcolfashion.com.

⚠️ Transfer of Liability & Stolen Packages

JDColFashion, LLC is not responsible for lost or stolen shipments. Our legal liability for the delivery of goods ends the moment the carrier (UPS, USPS, or FedEx) tracking status updates to "Delivered." * Couriers may leave packages at your front door.

  • We have no control over packages once scanned as delivered.

  • No replacements or monetary refunds will be issued for orders marked as delivered.

Shipping Insurance Claims (Shipsurance)

If your package is marked as "Delivered" but has been stolen from your property, and your order was shipped with active shipping insurance, we will assist you in filing a theft claim via Shipsurance.

  • Requirements: The buyer must provide a signed Statement of Non-Receipt (Affidavit) as required by the insurer.

  • Resolution: No store credit or replacements will be issued until the insurance claim is fully approved and paid by Shipsurance to JDColFashion, LLC. If the claim is denied by the insurer, the buyer assumes the total financial loss.

Carrier Contact Information

If there is an issue with your delivery, please contact the carrier directly:

  • UPS: 1 (800) 742-5877

  • USPS: 1-800-ASK-USPS (1-800-275-8777)

  • FedEx: 1 (800) 463-3339