Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.


Some customers based outside of the US may be subject to additional fees as stipulated by their country's customs and import policies. The Cubicle has no control or influence over this, and we are required by law to accurately declare both the contents as well as the values of goods to customs authorities.  We therefore strongly advise our international customers to look into their local customs policies before placing an order with us so as to avoid any surprises, as they assume all responsibility for paying any such import fees.

If you as a customer choose to refuse an imported shipment because you are unwilling or unable to pay the fees, we will not issue to you a refund unless you route the shipment back to us. In that case, we will issue a reimbursement once we receive the return, but will deduct from that the cost of shipping as well as the return shipping (in the event that it was billed to our account).

Depending on how long the merchandise was in transit or held up by customs, we may also have to assess a restocking fee.

Orders typically ship out either the same day or the next business day (Monday-Friday), but during times of higher than normal sales volume (like during sale events), it may take slightly longer.

After the package has been picked up by the mail carrier, you should use the estimate provided at the shipping selection screen of checkout as a guideline for how long the order will be in transit to you.



We offer FREE SHIPPING to U.S customers on order over $99

It depends on where you are. Orders processed here will take 5-8 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.


Orders will be shipped via UPS Ground or USPS Mail and will take 5-8 business days (excluding holidays) to arrive unless you select otherwise.

Orders will be shipped via UPS Ground or USPS Mail and will take 5-8 business days (excluding holidays) to arrive unless you select otherwise.

JDColFashion Priority Mail Shipping
Priority Mail shipping is preferred and faster at a low cost. Priority Mail takes 1-3 days depending on your shipping location. Tracking number is included and emailed to the customer once order is labeled and has been shipped.  

JDColFashion Expedited Mail

Express Mail orders are placed Monday through Friday, before 1:00PM EST, except on holidays.

JDColFashion Package Delivery Estimate When considering shipping and delivery date the following should be considered:  Credit card authorization and address verification must be received prior to order processing. Processing may take up to 48 hours. Please take weekends & holidays into consideration.


We use USPS Priority Mail service or UPS Ground, UPS-3 Days & UPS Overnight.

Order Status


As soon as your order has been processed and shipped, you will receive an email with the tracking number for your package. If you do not receive the shipping confirmation email within 3 to 5 business days from your order date, please email us at support@jdcolfashion.com

****Please track your packages. JDColfashion is not responsible for lost or stolen shipments. Packages may be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned "delivered" by UPS or USPS. ****

If there is a problem with your package delivery or tracking number, please call UPS or USPS directly.


UPS: 1 (800) 742-5877

USPS: 1-800-ASK-USPS 

(1-800-800-275-8777


If you would like a make a change to your order, you must inform us as soon as you can call us at +1(201)-754-4420 or send us an email to support@jdcolfashion.com

We strive to ship out orders as quickly as possible after they are placed, and that typically only leaves a small window for adjustments to be made.

Please note that as a result of our rapid fulfillment times, not all order alteration/cancellation requests can be honored. The sooner you put a request in, the greater the likelihood we can make the change for you.

We typically only ship out orders on business days Monday-Friday 9AM-4PM EST. Therefore, if you place an order on a weekend, or after business hours on Friday, it will not be shipped until the following Monday.

It is possible that your order has in fact already been shipped, and you did not receive the confirmation email because you entered the incorrect email during checkout, or placed it under another account. The shipping confirmation email is always sent to the same email address as the order confirmation email. Therefore, if you did not receive an order confirmation email, then you will not receive a shipping confirmation.

It is possible although generally unlikely that the reason for a significant delay in your order being fulfilled is that one or more of the items in your order has gone of out stock. We take measures to prevent customers from even ordering items that we do not have ready to go out immediately, but sometimes mistakes do happen. In this case, we will typically reach out to you first to inform you of the delay, or even just ship out the items that we do have ready to go. 

Please refer to the following checklist to resolve this issue:

Double check the shipping confirmation email to verify that the order was indeed sent to the correct address. 

Check the tracking page to see if there is any information as to where the package was left, such as in a mailbox, parcel locker, or with a front desk worker. 

Ask your immediate neighbors if your mail was mistakenly dropped off with them recently.

Wait several days. Sometimes the postal worker will mark a package as delivered before they actually deliver it. 

Contact your local post office. Provide them with the shipment's tracking number, explain that it was not delivered to your knowledge, and inquire about its status. 

If you have attempted all of the above and still cannot locate the package, then please reach out to us to open a lost claim with the shipping company.


****Please track your packages. JDColfashion is not responsible for lost or stolen shipments. Packages may be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned "delivered" by UPS or USPS. ****

Payment


Yes, simply choose KLARNA at checkout for 4 payments over the course of two months. (Bi-Weekly) For more information on KLARNA, click here


We accept the major credit/debit cards, including Visa, Mastercard, Discover, and American Express. In addition, we also accept Amazon Pay Paypal, Buy Now Pay Later Klarna and ShopPay and Google Pay.

If you place an order and forgot to enter in a discount code, as long as you email us less than 30 minutes after it has been placed, we would be more than happy you provide you with a store credit voucher in the amount that the discount code would have saved you. 

Returns & Exchanges


We want your shopping experience at JDColFashion to be a VIP experience! We hope you love each item you receive; if not, we're here to help. Whether you need a different size, color, or item, we will gladly help you with an exchange.


We are determined to leave all of our customers 100% satisfied. Therefore, if you are unsatisfied with any items that you purchased, send it back for a store credit gift card within 14 days of receiving your order.

Returns are refunded via store credit in the form of a JDColFashion E-Gift Card. JDColFashion does not issue store credit for the original shipping charges. We do not provide prepaid return labels; you are responsible for covering shipping costs to return.




There is no special procedure for doing exchanges. If you would like to do an exchange, simply follow the procedure for returns in our return portal, and place a new order for the desired exchange item.

You can also send us the new reference number and size by email at support@jdcolfashion.com one of our team members will be glad to process your exchange.



Wrong product. (Style, Size, or Color)

If you feel that you have received the wrong product, please contact customer service once receiving the product and we will be glad to assist you. Email: Support@jdcolfashion.com

 Call us at+1(201)754-4420 or email support@jdcolfashion.com for questions or concerns. 




 • We accept Returns postmarked within 14 days from the delivery date stated on tracking information through usps.com. Submit your return using our return form https://return.clicksit.com/shop/jdcolfashioncom

Returns must be received unworn, unwashed, free of any stains and with the original tags attached and original packaging.

 A 15% re-stocking fee will be charged if items are not returned in original form and or without tags.

Please include a copy of invoice stating the reason for return.

Customer is responsible for all shipping cost.

Once we receive your order we will send you a gift card for the amount you paid not including shipping.  ($9.99 will be deducted from your credit for return shipping unless you provide your own return label).

No refunds only store credit. Returns are processed within 4-7 business days of receiving your return. Not including weekend or holidays.

***All items that are purchased from the SALE ITEMS TAB are Final Sale***

Other

Our Offices and Warehouse are located in North Bergen, NJ 07093

All of our products are made in Colombia.

Size charts can be found in the description of each item.

To become a wholesaler please check our wholesale site for minimum orders and prices

www.colombianjeanswholesale.com

Customer support

Call | Text | WhatsApp

+1 (201) 754-4420

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