Order Status

Has my order shipped?
  Click the "My Account/Order Status" link at the top right hand side of our site to check your orders status. 
How long does shipment take?
 

All orders leave our facility within 1-4 business days. At checkout, choose the shipment method of your choice.

US Orders:
1. USPS First class mail (2-5 business days)
2. USPS Priority Mail (2-3 business days)
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases)

International and Canadian Orders:
1. USPS First class mail (14-30 business days) *This option will only appear if your order weighs under four pounds.
2. USPS Priority mail (6-21 business days)
3. USPS Express Mail (5-10 business days)

*All international packages may be processed through customs regulations which may cause a slight delay with processing times.
How do I track my order?
  Log into "My Account" where you will see your order number and tracking details.
My order never arrived.
  Click the "My Account/ Order Status" ink at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account/Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My order is missing an item(s).
  Click the "My Account/Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you