Returning or exchanging a product with us is easy!
You've got 2 simple options:
Receive a JDColFashion store credit in the form of a gift card for the amount of your original order, you can use your store credit toward finding something else you'll love. You have 14 days from the date you receive your order to return your item.
Love it but need a different size, color, or style? We're happy to exchange as long as that item's still in stock, and your return is in an undamaged condition with the original tags.You have 14 days from the date you receive your order to exchange your item.
Returned items must meet these requirements:
- Returned within 14 business days of receipt of your order.
- In original packaging, unworn condition, free of make-up stains and free of odor.
- 15% restocking fee will be charged if returned after 14 days for unusual situations.
Non-returnable items include (refunds/exchanges/store credit not accepted): sale items, are not eligible for return or exchange unless we ship a faulty product to you or make a mistake sending your order.
Shipping: We charge a flat $9.99 fee to ship an exchange order, the fee will be deducted from your store credit when we receive your return. Customer is responsible for shipping costs to return the items back to JDColFashion,
Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed.
Note: Due to the nature of our products, we do not issue monetary refunds.