FAQs

Find quick answers to your questions below...

Order Status
Has my order shipped?
How long does shipment take?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My order is missing an item(s).
When will my backorder arrive?

My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?

Refunds/store credits:
Do you accept refund?
How can I redeem my store credit?

International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?

Chargeback/unauthorized charges Policy

I want to open an unauthorized charge with this company but I did receive my item?
Can I do a charge-back even if I don't receive my order
I received half of my order? Do I open a chargeback?

Guarantees
Low Price Guarantee
Privacy Policy

Pricing and Billing
What currency type are JD Prices?
I have a question on my charges
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?

Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I find my product?
How do I navigate the site?
How do I use a coupon?

Wholesale Information

Can I order your items at wholesale prices?
How do I check the prices by brand and information for wholesale orders?
Do I need any tax id or any registration form to be a wholesaler?
Can I use your pictures or information for my online store?

Additional Support

How do your sizes run?

How do I contact you?